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National Train Enquiry System NTES- Complete User Manual Guide

National Train Enquiry System NTES- Complete User Manual Guide

NTES- National train enquiry system. NTES is a mobile application launched in India in 2014. Indian Railway has introduced this to provide users with information on arrival and departure timing of a particular train. The NTES app has been developed by the IT wing of Indian Railways.


The NTES app is user friendly. Besides this application can work on smartphones. It provides real-time information about trains. The application allows live update notifications to the users.

What is NTES?

Cris, the IT wing of Indian Railway has developed the national train enquiry system. The system is user friendly because it can work on android and its desktop version can work on windows 8 platform.

The NTES system has some prominent features. These features make the platform full of the required information. In other words, the NTES platform is a great creation to reduce the sufferings of Indian railway passengers. It’s a mentionable step to the digitalization of the Indian Railway.

How to works NTES National Train Enquiry?

In India, many times trains got canceled by the authority. Sometimes their schedule or routes are changed. As a result, The situation comes as a disaster to the passengers. Therefore they face problems at the beginning of the journey. It is important to check if the train is rescheduled or canceled.

However, with the NTES Platform, we are able to get real-time travel updates. This app’s live tracking mode will supply us with the running information about all the trains.

The information is obtained through the Back-end system. The system is also known as NTES status. All the information are not opened to the passengers immediately. Firstly they need to pass through the commuters.

All the information in the application is arranged beautifully. Which hasn’t make the look garbage. The platform has many attractive interfaces to provide information. All users need to choose their required interface.

To make smooth information flow, the NTES app is made with some common features. For instance, there is a feature known as Live station to locate the current place.


The national train enquiry system provides accurate information. They provide the information on a near time basis to the commuters. CRIS-the IT wing of the Indian railway is working for adding updated features to the application. The common features the app provides are given below:

  • IR train Tracker (Bhuvan)
  • Spot Your Train.
  • Live Station.
  • Train Schedule.
  • Trains Between Stations.
  • Trains Cancelled.
  • Rescheduled.
  • Diverted.
  • Average Delay.
  • Fares.
  • Seat Availability.
  • Seat/ Berth Booking.
  • PNR enquiry.
  • Special Trains.
  • Heritage Trains.
  • Fog affected Trains.
  • Support

IR Train Tracker

IR Train Tracker is the option of tracking any trains running under the Indian Railway. For instance, we all can track any train from here.

Spot your Train

Spot your train is the most useful feature of NTES application. In addition, it is the first option of the platform. Following this feature, we will get the updated location of the specified train and its delay time. In addition, it will notify us about the rescheduled train. Critics say it is the most powerful feature of this application.

Steps to Spot Your Train

  • Go to the National Train Enquiry System platform.
  • Enter your train number.
  • Select your station.
  • Select the date of the journey.
  • Click on the button “Show Status”

Live Station

This feature provides updated information to the passengers about the available trains to a specific station within a time range.

Complete Train Schedule

This feature makes us able to get information about the regular time schedule of a train by entering the train name or number. This section includes the arrival time, delay, cancellation, and departure time. As a conclusion, it is the full schedule of the train you are looking at.

Trains Between Stations

By providing the name of the journey station to the destiny station we will get the names of available direct trains between these stations. This feature will help us to find direct trains. In addition, it will save time.

Trains Cancelled

This feature shows accurate and updated information about the canceled trains. This can occur due to bad weather or any emergency. It contains a complete list of canceled trains.


Due to the various reasons many of the trains needed to be rescheduled. This section provides us the information about the rescheduled trains and their time.


Diverted trains mean the change in the destinations of trains. Sometimes Indian railway diverts trains to keep balance on passengers’ needs. This section contains information about the station diverted from and the stations are diverted to.

Average Delay

In this feature, we will be able to identify the delay time of a train by entering the train number. This feature will help us to remove the sufferings of a long period of waiting



To plan your journey sometimes it is important to check fare details. The base fare depends on various classes. Following is the order of the classes based on the ticket fares.


EA: Anubhuti Class

1A: First AC

EC: Executive Class

2A: AC 2 tier sleeper

FC: First Class

3A: AC 3 tier

CC: AC Chair Car

SL: Sleeper Class

2S: Second Sitting

Indian railway generally calculates the ticket price based on many compounds. They are : Total ticket fare = Base Fare + Reservation Charges + Superfast Charges + Catering Charge + Dynamic Fare + GST

Fare Enquiry

To check the fare of your desired train you have to follow the below steps:

  1. Firstly go to the ICTRC Website.
  2. Click on the options tab at the top right corner.
  3. Select the “Fare Enquiry” tab.
  4. Enter your desired train number.
  5. Select Journey Date.
  6. Enter source station from where you are going to start your journey.
  7. Then you have to enter the Destination Station.
  8. Enter your desired class.
  9. Select from the Quota option if you have any quota.
  10. Finally, click on the “Get Fare” button.

Seat Availability & Seat Booking

National Train Enquiry System provides the facilities of checking seat availability and seat booking. As a result of this service, sufferings of standing in a line of a train station is no more. We can book and check seat availability through our smartphone or desktop nowadays.

Steps of Seat Booking

  • Firstly go to the website of NTES
  • Then put the name of the station from the journey begins.
  • after that put the name of the destination.
  • Below that a box for selecting a box will appear, you have to select the date of the journey here.
  • Select your desired class.
  • After all, click on the “Find Trains” button.

Types of Indian Railway tickets

Indian Railway normally supplies two types of tickets. They are:

E-Tickets: Electronic ticket is booked only through the IRCTC website. One can book the ticket and can carry it by printing.

i-Tickets: These are the tickets that are booked at the railway reservation counter.

PNR Enquiry

The word PNR indicates the meaning “passenger Name Record“. PNR is the database of the Indian Railways computer reservation system. When a ticket is booked the database will save all the information of an individual to make the Indian railway server more balanced and centralized.

These details are associated with a ten-digit number. The reference number is called PNR and printed on the ticket. The PNR status includes some common information like name, age, gender, etc. It is possible to print your ticket on IRCTC website. Click on print and enter your PNR to take the printout.

Checking passenger current status inquiry

  • Go to the IRCTC Website.
  • Enter the PNR number into the box.
  • Finally, click the submit button.

Where to find PNR number?

Printed regular tickets have the PNR number at the top left corner of the ticket. In the case of E-ticket, the PNR number is provided at the top which is written in a small box.

Heritage train

NTES platform contains a separate “Heritage Train” tab. This section provides information on India’s luxurious trains. Various Information on these heritage trains is also found in this section.

Fog Affected Train

National Train Enquiry System also contains a section named “Fog affected train”. The time delay of the train is a common issue in India due to fog. So the Indian railway has opened a special grab to find the fog affected train and their schedule easily.


They are providing customer support services via mobile-phone calls and also on SMS. Customer Care Numbers: 0755-6610661, 0755-4090600.

Helpline: 139 (chargeable and ₹ 3 per SMS ). It is a 24×7 service. They provide accurate information. You can also SMS here to get information. As example:

To get the PNR number:

Type “PNR” space “10 digit PNR Number“. And send it to 139.

PNR 0123456789

To lodge any complaint: 138 (toll-free)

Useful NTES Abbreviations

National train Enquiry System uses some abbreviations to publish their information and updates. Thus I have noted some of their most-used abbreviations below:

ETA: The word ETA stands for the expected time of arrival. EtA may change during the course of its run.

ATA: Actual time of arrival. It is an accurate time when the train arrives. Once a train arrives the ETA becomes ATA.

ETD: The word ETD means an estimated time of departure. Usually, ETD changes with the change of ETA nor it remains unchanged.

ATD: Actual time of departure. This means the actual time of departure. In addition,Once a train departs then the ETD becomes ATD.

RT: Right Time.

EXP: Express

FC: First class.

JN: Junction.

UA: Update awaited.

CNC: canceled at this station.

PS: Passenger Service.

SCRA: Special class railway apprentice.

TDR: Ticket deposit receipt.


After reading the whole article it normally arises some questions into mind. We have tried to answer all those frequently asked questions here:

1.NTES Platforms

The national train enquiry system has two interfaces. As a result, the system can be run on both android mobile-phone and desktop(minimum-windows 8). Both interfaces have the same tabs and facilities.

2. NTES 139 Helpline

The customer care or helpline service is provided on 139. This service is available on :

Aircel, Airtel, BSNL, Idea, Loop, MTS, Reliance, TATA, Telenor and Vodafone.

After calling 139 you should press * to talk with agents. Besides this, the enquiry number offers round-the-clock service. It doesn’t require any STD code to dial.

3. How to use the platform/ download the apps.

NTES platform is the novel way of planning a journey. We can reduce our sufferings and time waste using this app. The IT wing has developed it in 2014. To enjoy the usefulness firstly we have to know its use.

If you use desktop then you can check your information by visiting the NTES website. But it is not a portable system. Portability is the true usefulness of this system. Thus we need to use this app on our android.

  • Firstly open “Playstore” on your android mobile phone.
  • Then search the “NTES” application.
  • Notice the developer’s name. The original developer is “centers for railway information”
  • Download the application and install it on your smartphone.
  • After completing that you should open the application.
  • It will require some permissions including GPS. Approve them to make the application work.
  • And Finally, the application is ready to use.

4. NTES SMS Enquiry Service

You can get information on mobile phones by also sending an SMS to 139. Each inquiry has a specified format in which SMS must be sent. The format of sending SMS for any query is given below:

PNR Status:

PNR<space> (10 digit PNR number)

example: PNR 1234567890

Arrival or departure:

AD <space> (train number) <space> (std code of station)

Example: AD 23250 032

Live Status of your train:

SPOT <space> (train number)

Example: SPOT 23520

Train Schedule:

SCHEDULE <space> (Train number)

Next Train query:

NEXT <space> (STD code of the source station) <space> (STD Code of the destination station)

Fare Enquiry:

Fare <space>(Train number) <space> (Date of journey DDMMYY) <space> (Station From: STD Code) <space>(Station To: STD Code) <space> (Class) <space> (Quota)



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